Refund, Return & Cancellation Policy

1. Order Cancellations

You may request to cancel your order within 12 hours of placing it, or before the item has been dispatched from our workshop—whichever comes first.

• To cancel, send an email to bhoomifibres@gmail.com or message WhatsApp at +91 92594 46181 with your Order ID.
• Once an order has been shipped and handed over to our logistics partner, it cannot be cancelled and must be processed under our standard return guidelines.

2. Return & Exchange Policy

Each Bhoofi bag is handcrafted using cruelty-free, sustainable materials. We accept return or exchange requests within 7 days of delivery under the following conditions:

• The item must be unused, unwashed, and in its original pristine condition.
• All original brand tags, dust bags, and packaging accessories must remain intact.
• Items damaged through customer misuse, wear and tear, or improper storage are not eligible for return.

3. Damaged or Incorrect Items

If your package arrives defective, damaged during transit, or contains an incorrect item, please notify us within 48 hours of receipt:

• Provide clear photos/videos of the package, the defective product, and the shipping label.
• Upon verification, we will arrange a complimentary reverse pickup and issue an immediate replacement or full refund.

4. Refund Process

Once your returned handbag arrives at our facility and passes quality inspection:

• Prepaid Orders: Refunds are credited directly to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 5–7 business days.
• Cash on Delivery (COD) Orders: Refunds are processed via direct bank transfer (NEFT/UPI) once you provide the required account details to our support team.

5. Non-Returnable Items

The following items are final sale and not eligible for return, exchange, or refund:

• Customized, embossed, or personalized handbags.
• Products purchased during clearance sales or tagged as "Final Sale".

6. Need Help?

For any return, refund, or shipping inquiries, please reach out to our team: